GN WorkForce Manager: intelligent “on site” assistance

Punctual, precise and efficient on-site assistance.

GN WorkForce Manager is the application created for companies that offer after-sales assistance and maintenance services for machines and systems (appliances, lifts, elevators, electrical panels, boilers, electrical devices and meters, …).

The application allows you to:

• Collect requests for assistance and plan the calendar of field operations
• Coordinate the activities of the technicians, organizing teams and shifts based on needs and requirements
• Equip operators with the necessary equipment
• Plan routes and displacements by area or geographical area, define the distance and quantify the distance traveled by technicians using the GPS devices on the devices
• Record the costs (intervention hours, spare parts, journeys, transfers, …) and report the costs for these services
• Upload and monitor customer feedback and prepare reports for each intervention

Through the GN WorkForce Manager Smart Scheduler, assignments of interventions to customers are also optimized based on the individual skills of each technician.

It is a solution that can be integrated with the main international ERP systems (Oracle, SAP): it allows the exchange in real time of information from the center to operators in the field, equipped with smartphones / tablets, and vice versa.

Main advantages of GN Workforce Manager:

• Accurate and efficient customer service
• Simple use of the application with smartphones and tablets. Interface with an intuitive dashboard that allows you to make changes directly in the field
• Digitization of all information
• Possibility to take photos and attach them to the intervention document
• Traceability of travel expenses

Processes

1. Activity Management

The activity management, on the application, is managed through 3 screens: activity detail, spare parts and check list. In the first, the operator fills in the information relating to the work performed, in the second, the spare parts used and in the third, each technician can check the status of the individual activity, and apply any changes.

2. Planning

• Automatic planning. Creating activities on the calendar.
  • Dashboard that displays operators / technicians only in the requested geographical region.
• Manual planning. Optimization of resources with assignment of operators / technicians based on the availability of time and skills.
  • Customized dashboards for each area manager.

3. Final Balance

Daily check on the calendar:

• Green → Completed (with consequent creation of the PDF for each intervention)
• Yellow → To send
• Red → Not completed

4. Invoicing (active cycle)

Information immediately shared with the ERP system. Each invoice contains:

• Work time
• Description of the work done
• Used spare parts

5. Human resources

Creation of pay slips and payments

Typical Working Day

Additional features

Status of activities

• Expected hours 
• Scheduled hours 
• Final hours

Progress level

• To determine if the activity will be carried out in the scheduled time

Geographical planning

• Localization of each asset
• Optimization for the autoplanning of every intervention for machinery in the neighboring areas

Augmented Reality with Smart Glasses

• Visual sharing for remote support and remote assistance
• Mapping for electrical systems

For more information, contact us!